Shipping & Returns information

Welcome to Siberia Trademark's Shipping & Returns hub! As your go-to online webshop for quality clothing and accessories from Eurasia and Asia, we pride ourselves on offering affordable prices and worldwide shipping. We understand that getting your new threads to you safely and handling returns smoothly is super important. Here, you'll find everything you need to know about how we deliver your orders and our straightforward policy for returns and exchanges. We're committed to making your shopping experience as breezy as possible, no matter where you are – even for our loyal customers down under!

Frequently asked questions about shipping & returns

Got questions about getting your gear or what happens if something isn't quite right? We've put together some answers to the most common queries to make things clear and easy for you. Have a squiz below!

What are my delivery options and estimated arrival times, especially for customers down under?

When you order from Siberia Trademark, you've got a couple of delivery options to choose from: our reliable Postal Service or the quicker Courier Service. For our customers 'down under' in Australia and other international destinations, estimated arrival times can vary, but we always aim to get your quality clothing to you as fast as possible. You'll receive tracking details so you can keep an eye on your parcel's journey from Singapore straight to your door.

What's Siberia Trademark's return or exchange policy?

We offer a flexible return policy allowing for a 30-day return window once your return is approved. To be eligible, items must be in tip-top, unworn condition with all original tags still attached. We want you to be stoked with your purchase, but if it's not quite right, we're here to help sort it out.

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Who covers the cost for return postage, and how are refunds/exchanges processed?

Siberia Trademark takes responsibility for products that have been damaged during shipping – if your item arrives faulty, we'll cover the return postage. For other returns, the customer typically covers the return shipping cost. Once we've received your returned item and it's been approved, we'll process your refund or exchange promptly. We aim to get things sorted for you without a fuss.

What's the best way to contact Siberia Trademark if my order arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong item, please don't stress! The best way to get in touch and sort things out quickly is by emailing our friendly customer service team at [[email]] or by contacting us directly via [[phonenumber]]. We're here to help make it right, ensuring you get the quality merchandise you ordered.

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Still have questions? We're just a click away.

We're all about making your experience with Siberia Trademark top-notch. If you've had a look through our FAQs and still have a few questions buzzing, or if you need a hand with anything else, don't hesitate to reach out to our customer service legends. We're here to help!